Refund Instructions
1. Open Handoff
You can access your account via the web app at app.handff.ai or mobile app on your phone or tablet.
2. Go to Finance and Payments
Click the gear icon (⚙️) to open Settings.
Navigate to Finance & Payments.
Select the Payments tab.
3. Locate the Payment
Find the payment you wish to refund.
Click into the payment line item.
4. Start the Refund
Click the Refund button in the top-left corner of the screen.
5. Select Refund Details
Choose the reason for the refund:
Requested by Customer
Duplicate
Fraud
Enter the refund amount.
You can process a full or partial refund, depending on the situation.
6. Confirm the Refund
Click Refund again to confirm. The button will turn a darker black color once selected.
If it’s a partial refund, the system will display a note at the top stating “Partially Refunded.”
7. Wait for Processing
Refunds typically take 7–10 business days to complete, depending on the payer’s bank.
You’ll see an updated status in your payments list once the refund is processed.
💡 Tips
Always double-check the payment and amount before confirming the refund.
Refresh the page to verify the refund status update.
The refund timeline can vary slightly depending on the customer’s financial institution.
✅ You’re All Set!
Once the refund shows as "Processed", the funds will be returned to the payer through their bank.
