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Troubleshooting Phone Log In
Troubleshooting Phone Log In
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Written by Handoff Support
Updated over 2 months ago

This guide addresses common Handoff login issues and provides solutions. Follow these steps to resolve problems with accessing your Handoff account.
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Handoff logs you in by asking for your account phone number, and texting you a 6 digit code. Read on if that's not working smoothly.
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Login Problems and Solutions

  1. Invalid Phone Number Error

    • Handoff only supports US phone numbers. Canadian numbers are not compatible.

    • Double-check your number for accuracy if you're certain it's a US number.

  2. Not Receiving Login Code

    • Click the "Resend" button to request a new code.

    • Check your keyboard for an auto-filled code, which may appear there.

  3. Wrong Code or Error Message

    • Try resending the code if you receive an error.

    • Persistent errors may indicate a temporary Handoff service outage.

Alternative Login Method

If the app login fails, try the following:

  1. Visit handoff.ai in your web browser.

  2. Click "Login" in the top right corner of the page.

  3. Access all Handoff features through the website.

Unresolved Issues

If problems persist, contact Handoff support for assistance. They can provide updates on any ongoing outages or offer further troubleshooting steps.

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