Support

Handoff Support

Dave Pucci

Sofia Herrera

What Handoff is, plans and pricing, your subscription, FAQs, logging in, and contacting support.

Plans, Billing & Help

What Handoff is, who it is for, and what it can do on desktop and mobile.

About Handoff

See each stage of a job in Handoff, from creating the project to getting paid, with where to find each step.

How Handoff works from start to finish

Create your Handoff account, verify your phone, answer the setup questions, and build your first example estimate, or join a team you were invited to.

How to sign up and get started with Handoff

Plain definitions of the terms you see in Handoff, such as project, estimate, proposal, payment schedule, and takeoff.

Handoff glossary

What Handoff is, who it is designed for, and how it helps contractors.

Getting to Know Handoff

Use Handoff in a web browser at app.handoff.ai or in the iPhone and Android apps, and see which features work on only one.

How to use Handoff on desktop and your phone

Handy estimates residential and remodeling work, and tries any construction scope. AI takeoff from plans is limited to residential projects.

What kinds of projects Handoff can estimate

Features, supported project types, and using Handoff on desktop and mobile.

Product Capabilities

Compare plans, see what is included, and choose plan options.

Plans & Pricing

Compare the Flex, Pro, and Scale plans, including monthly prices, included seats, and what each plan adds, and see how to get each one.

Handoff plans compared

The free trial lasts 7 days, needs no card, and works like the Pro plan without online payments. See what happens when it ends.

What the free trial includes

See how many AI credits each plan includes, what uses a credit, when Flex credits reset, and where to check your balance in Settings.

How AI credits work

Subscription plans, feature comparisons, and what is included.

Available Plans

Compare monthly and annual billing, see how much annual saves, and learn how renewals and billing changes work.

Monthly and annual billing

Subscribe to Flex in the app, set up Pro or Scale with a product specialist, or upgrade from Flex to Pro.

How to subscribe or upgrade your plan

Earn a $100 Visa gift card for each referral that subscribes to Handoff, and find the referral link you share in Settings.

How the referral program works

Monthly versus annual, upgrades, downgrades, and additional seats.

Plan Options

Manage your subscription, billing, and subscription policies.

Subscription & Billing

You don't need to cancel the 7-day free trial. No card is collected, so nothing is charged and the trial ends on its own.

How to cancel your free trial

Delete your Handoff account from Settings. Cancel an active subscription first if the app asks, because deletion can't be undone.

How to delete your Handoff account

View your subscription, cancellations, and renewals.

Subscription Management

Update your card and see your invoice history from Settings > Subscription. App Store and Google Play subscribers manage payment in the store.

How to update your payment method and view invoices

Payment methods, billing receipts, and billing cycles.

Account Billing

How cancelling works on Flex, Pro, and Scale, when it takes effect, and why paid periods and terms aren't refunded.

Cancellations, commitments, and refunds

Commitments, cancellation policies, and refunds.

Subscription Policies

Common questions about Handoff and its features.

General FAQs

Handoff is built for US contractors. Outside the US you'll see USD pricing, imperial units, US phone numbers, and US address search.

Can I use Handoff outside the United States?

General questions about Handoff and feature availability.

Product & Feature FAQs

You can't restore a deleted estimate or project yourself, but Handoff support can. Contact support with the details to find it.

Can I recover a deleted estimate or project?

Broad product and account questions and reporting issues.

General Questions

Log in, manage your account preferences, and contact support.

Account Access & Support

Sign in to Handoff with a phone code, an email link, Google, or Apple, then change your login email or phone number in Account settings.

How to sign in and update your email or phone

Choose which Handoff events notify you by text, email, or app notification, set your daily summary, and turn on push or browser notifications.

How to manage your notifications

Stop Handoff notification emails by turning off the Email channel and your daily summary in Account settings.

How to unsubscribe from Handoff emails

Switch the Handoff interface between English and Spanish in Settings, and find the separate language menu your clients see.

How to change your language

Log in, reset passwords, troubleshoot login, and set your personal preferences.

Account Access & Preferences

Start a support chat from the Get help menu on desktop or from Settings in the mobile app, and find your past conversations.

How to contact Handoff support

View the Handoff monthly roadmap for upcoming features, and tell the team what you need through the support chat.

How to see the roadmap and share feedback

Contact support and submit product feedback or feature requests.

Getting Help

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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