If you're looking for a general walkthrough of the new AI Chat feature, click here: https://help.handoff.ai/en/articles/9991275-ai-chat
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Here's the updated article with the additional note for mobile users:

This article covers common issues with Handoff's AI Chat feature and steps to resolve them.

**Error Message: "Network Unavailable. Please Wait."**

- Cause: Network connectivity issue.

- Solution:

- On Desktop: Refresh the web page.

- On Mobile: Close and reopen the app.

- Note: No data should be lost, and the issue usually resolves within a minute.

**Symptom: Horizontal loading bars with no response after one minute.**

- Cause: AI Chat is in a non-responsive state.

- Solution Steps:

1. Refresh the app:

- On Desktop: Refresh the web page.

- On Mobile: Close and reopen the app.

2. Send a prompt message: Try sending a short message like "Please create the estimate" or "Please update the estimate" to kickstart the AI.

3. Log out and log back in:

- Tap your avatar in the top left corner to go to settings.

- Scroll down and click "Log Out." Then log back in.

4. Switch devices: If using a computer, try accessing Handoff from your mobile device, and vice versa.

5. Start a new estimate:

- Copy and paste instructions from your current estimate to a new one to restart the chat session.

- Send a Follow-Up Message: While the AI is loading, sending another message may help it refresh or restart itself.

- Contact Support: If the issue persists, contact our support team. Include details about the issue and, if possible, attach a screenshot or short screen recording to assist in diagnosing the problem.

- Mobile Users: If you've exhausted all self-troubleshooting steps above, try fully uninstalling and reinstalling the app. This can often resolve persistent issues.

**Symptom: Unwanted Estimate Versions**

- Solution: Use the Version History Feature

- Scroll up on the chat screen to view previous estimate versions, shown as white rectangular cards.

- On Desktop, the card will have a green border when hovered over.

- Click on the card, then click the green "Use This Version" button to revert to that estimate.

- All versions are saved, allowing you to switch between versions like checkpoints.

- Note: If an estimate issue persists, include specific details of the estimate when contacting support to expedite the troubleshooting process.