If a PDF export fails, Handoff shows one of two messages. Wait a few minutes, then try the export again. If you are exporting a proposal with several options, export fewer of them.
Available on all plans. Works on desktop and in the mobile app.
"We couldn't export this proposal. Please try again."
You see this message when you export a proposal from the Proposal tab. It appears when the PDF can't be made, when no file comes back, or when the export takes longer than about 3 minutes.
Wait a moment, then select ⋮ > Export as > PDF again.
If the proposal has several options, choose fewer estimates in the Export PDF dialog. Large proposals with many options take longer to make.
Open the Estimate tab and export the estimate as a PDF to get a copy while you try again.
A slow export can show this message even though nothing is wrong with the proposal. Try again before you change anything.
"There was an issue exporting your PDF. Please try again."
You see this message when you export from the Estimate tab, with Convert to > PDF, or from an older-format proposal. Handoff couldn't create the file.
Select ⋮ > Export as > PDF again.
If it still fails, close the estimate, open it again, and export once more.
A CSV export shows the same message with "CSV" in place of "PDF". Printing shows "There was an issue printing your estimate. Please try again."
The export seems stuck
Handoff makes the PDF in the background.
A message says the file is being prepared and may take a moment. If you select export again while one is running, Handoff ignores the second request. Wait for the file to open, or for an error message, before you try again.
For where the finished file goes, see How to export or print a proposal or estimate.
Still need help?
If the export keeps failing, contact Handoff support. Tell them the name of the estimate or proposal, which tab you were on, and the message you saw.