Card payments reach your bank in about 1 day on the Pro, Scale, and Business plans, and in about 3 days on the Flex plan. ACH bank payments take about 2 days.
Available on the Flex, Pro, Scale, and Business plans once online payments are active. Trials can't accept online payments. Works on desktop and in the mobile app.
Card fees and payout time by plan
Flex: the card fee is 3.35% and card payouts take 3 days.
Pro, Scale, and Business: the card fee is 2.85% and card payouts take 1 day.
When you change plans, your payment rates change with the plan. These timings cover only the time Handoff's payment partner needs to charge your client and release the funds. Your bank may take longer to post the deposit.
ACH fees and payout time
Your client can pay by ACH (Bank Transfer) on the payment page. Handoff shows the ACH fee as 1%, with a $10 maximum, on every plan.
ACH payouts take about 2 days.
Who pays the card or ACH fee
On an invoice, the Cover transaction fees toggle controls who pays. It appears once your payments are active.
Off: your client pays the invoice amount plus a Processing fee line.
On: your client pays the invoice total, and your payout is reduced by the card or ACH fee.
Track a deposit
Go to Settings > Finance & payments and select Deposits to see your payouts. Select Payments to see each payment with its Expected Deposit Date. These rows appear after your payments are active.
On the invoices list, a payment that is still moving shows a Processing chip. A payment that did not go through shows Failed. Handoff also notifies you when a client submits a payment, when it is processed, and when it fails.