Support

Handoff Support

Dave Pucci

Activate payments, understand fees and payouts, and handle payment reviews.

Payment Processing & Banking

Activate online payments from Settings > Finance & payments in four steps, then track your application with the status card.

How to set up online payments

Yes. Create and send invoices without activating payments, then log the payment yourself when the client pays by check or cash.

Can I send invoices without connecting my bank account?

Activate payments, connect bank accounts, and configure payment settings.

Payment Setup

Card payouts take 1 day on Pro, Scale and Business and 3 days on Flex. ACH payouts take about 2 days. See fees and where to track each deposit.

How long do invoice payouts take to reach my bank?

Turn on Homeowner financing in Finance & payments so clients can pre-qualify for a loan from your estimates and invoices at no cost to you.

How to offer client financing with Acorn Finance

ACH and card payments, processing fees, payout timing, refunds, and financing.

Payment Processing

A payment in review is held briefly while our processing partner checks it, most often because it is much larger than your usual payments. Here is what to do.

What a payment in review means

A chargeback or ACH return pulls a client payment back through their bank. See where to respond in Handoff, what evidence to prepare and what to expect.

How chargebacks and payment reversals work

Payment reviews, chargebacks, disputes, and processing limitations.

Payment Reviews & Risk

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