Payment Processing & Banking
Activate payments, understand fees and payouts, and handle payment reviews.
By Handoff and 2 others3 authors8 articles
Payment Setup
Activate payments, connect bank accounts, and configure payment settings.
- How to set up online paymentsActivate online payments from Settings > Finance & payments in four steps, then track your application with the status card.
- Can I send invoices without connecting my bank account?Yes. Create and send invoices without activating payments, then log the payment yourself when the client pays by check or cash.
Payment Processing
ACH and card payments, processing fees, payout timing, refunds, and financing.
- How long do invoice payouts take to reach my bank?Card payouts take 1 day on Pro, Scale and Business and 3 days on Flex. ACH payouts take about 2 days. See fees and where to track each deposit.
- How to offer client financing with Acorn FinanceTurn on Homeowner financing in Finance & payments so clients can pre-qualify for a loan from your estimates and invoices at no cost to you.
- How to refund a client paymentRefund a client payment from the Payments report in Finance & payments. Handoff alerts your admins when a refund is created.
Payment Reviews & Risk
Payment reviews, chargebacks, disputes, and processing limitations.
- What a payment in review meansA payment in review is held briefly while our processing partner checks it, most often because it is much larger than your usual payments. Here is what to do.
- Why Handoff sometimes stops a client from paying onlineWhy a client couldn't pay an invoice online, and how payment limits protect your business from chargebacks.
- How chargebacks and payment reversals workA chargeback or ACH return pulls a client payment back through their bank. See where to respond in Handoff, what evidence to prepare and what to expect.