Each message you send to Handy (Handoff's AI assistant) uses 1 AI credit. The Flex plan includes 50 credits a month. Pro, Scale, and trial accounts have unlimited messages.
Available on all plans. Only the Flex plan has a monthly limit. Works on desktop and in the mobile app.
What uses a credit
Chat messages: every message you send uses 1 credit, whether Handy answers a question or builds an estimate.
Live Mode on Flex: one voice session uses 1 credit in total. The messages inside the session don't use more.
Tool work: estimate rows, research, and the Enhance your message with AI button don't use extra credits.
Credits by plan
Flex: 50 AI credits per month.
Pro and Scale: unlimited.
Free trial: unlimited, the same as Pro.
Expired or canceled accounts: a one-time allowance of 20 chat messages. It doesn't refill.
Check your balance
On a Flex plan, go to Settings > Subscription. The Plan usage card shows an AI Credits row with how many you have used and your limit, plus Used this month and Resets on with the date.
Pro and Scale accounts don't have an AI Credits row, because their messages are unlimited. Free trial accounts don't see Subscription in Settings.
When you run out
On Flex, the message box shows "You're out of AI credits." with an Upgrade to unlimited option. A dialog titled "AI Credit Limit Reached" explains that Pro includes unlimited AI usage. In Live Mode, you see a message to upgrade before you can start another voice conversation.
After the 20 free messages on an expired account, Handy shows a card with View plans.
When Flex credits reset
Flex credits reset when your subscription renews. Annual subscribers reset every 30 days or more, and the Resets on date shows the next one.
AI takeoff credits and AI walkthroughs are counted separately from chat credits.