Skip to main content

How to Enable the Client Portal for a Project

Learn how to turn on the client portal so your clients can view project updates, documents, and invoices in one place.

Written by Handoff Support

Tutorial Video

Step-by-Step Instructions

  • Open the project.

  • Locate the Client portal card on the project screen.

  • Click Enable.

  • Review the dialog titled Enable Client portal.

  • If a client is already assigned, choose whether to invite them:

    • Select Send invitation email to invite them immediately.

    • Click Enable to confirm.

What Happens After Enabling

  • The client portal is created and set to active for the project.

  • If you selected the invitation option, the client receives an email with access instructions.

  • Previously shared items are automatically included:

    • Proposals

    • Invoices

    • Documents

    • Daily logs

  • The Client portal card updates to display:

    • Access entries

    • Message count

    • Manage portal button

Additional Notes

  • The client portal requires a Pro subscription.

  • Portals are enabled per project, not account-wide.

  • Each project supports one client portal.

  • If no client is assigned, you can invite one later from the Manage portal screen.

  • Enabling the portal does not automatically share future items.

    • Proposals and invoices are shared automatically when sent.

  • You must have Edit permission on the project to enable or disable the portal.

Troubleshooting

Client did not receive an invitation email

  • Confirm the Send invitation email option was selected.

  • Verify the client’s email address is correct.

  • Resend the invitation from the Manage portal screen.

Cannot enable the client portal

  • Ensure you have Edit permission on the project.

  • Confirm your account is on a Pro subscription.

Did this answer your question?