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How to Enable the Client Portal for a Project

Learn how to turn on the client portal so your clients can view project updates, documents, and invoices in one place.

Written by Handoff Support
Updated today

Tutorial Video

Step-by-Step Instructions

  • Open the project.

  • Locate the Client portal card on the project screen.

  • Click Enable.

  • Review the dialog titled Enable Client portal.

  • If a client is already assigned, choose whether to invite them:

    • Select Send invitation email to invite them immediately.

    • Click Enable to confirm.

What Happens After Enabling

  • The client portal is created and set to active for the project.

  • If you selected the invitation option, the client receives an email with access instructions.

  • Previously shared items are automatically included:

    • Proposals

    • Invoices

    • Documents

    • Daily logs

  • The Client portal card updates to display:

    • Access entries

    • Message count

    • Manage portal button

Additional Notes

  • The client portal requires a Pro subscription.

  • Portals are enabled per project, not account-wide.

  • Each project supports one client portal.

  • If no client is assigned, you can invite one later from the Manage portal screen.

  • Enabling the portal does not automatically share future items.

    • Proposals and invoices are shared automatically when sent.

  • You must have Edit permission on the project to enable or disable the portal.

Troubleshooting

Client did not receive an invitation email

  • Confirm the Send invitation email option was selected.

  • Verify the client’s email address is correct.

  • Resend the invitation from the Manage portal screen.

Cannot enable the client portal

  • Ensure you have Edit permission on the project.

  • Confirm your account is on a Pro subscription.

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