Live Mode
Live Mode lets you talk to Handy instead of typing in chat. Speak to Handy like you’d talk to an office manager. Handy answers out loud, tells you what it’s working on while it works, and explains what changed when it’s done. It’s the same Handy you use in chat, with the same access to your Handoff data, and the full conversation is saved to your chat history.
What can I do with Live Mode?
You can use Live Mode for many of the same things you already do with Handy in chat.
Ask about your business out loud. For example: “Which projects are over budget?”, “What’s on my schedule tomorrow?”, “Did the Johnsons pay their last invoice?”, or “How many hours did the crew log this week?”
Create and update estimates by voice. Add, remove, or change line items and quantities without touching the screen. For example: “Change the knobs to six, not four.”
Do other Handy work. You can create change orders and start other tasks that Handy can handle in chat.
Keep talking while Handy works. Handy narrates its progress with updates like “Creating estimate” or “Estimate updated.” If Handy needs more information, it asks one question at a time. You can also interrupt Handy while it’s speaking or working.
Choose how Handy sounds. In Voice settings, you can choose a tone — Natural, Warm, Direct, or Energetic — and select English or Spanish.
How Live Mode works
Start a conversation. In Handy chat — from the home screen, full-page chat, or side panel — tap the green voice mode icon with the sound waves. Then tap Start conversation. The first time you use Live Mode, you’ll see a short introduction explaining how it works.
Allow microphone access. If prompted, allow Handy to use your microphone. You’ll see Getting Handy ready…, and then Handy will greet you.
Talk to Handy. Ask a question or tell Handy what you want it to do. During the conversation, you may see statuses including Listening…, Handy is thinking…, Handy is speaking…, and Handy is working on it. Tap Mute any time you want to pause your microphone.
End the conversation. Tap End conversation when you’re finished. Everything you said and everything Handy did during the session is saved in your chat history.
How does Live Mode usage count?
For Flex customers, each Live Mode session uses one credit, regardless of how many actions you complete during that session.
For example, if you ask a question, update an estimate, and create a change order during one Live Mode session, the entire session still counts as one credit.
Tips for the best experience
For the smoothest Live Mode experience:
Use a reliable internet connection.
Reduce background noise when possible.
Speak clearly and naturally.
If Handy misunderstands something, repeat or rephrase your request.
Use Mute when you don’t want Handy to listen.
Voice transcription quality, background noise, and connectivity can affect how well Live Mode works.
Need help? Contact [email protected]